Amy tells me that I will have to reschedule, no matter how I try to reason with her on this. She had ZERO empathy. She proceeded to retort, "we have an opening tomorrow at xxx time. Of course we aren't going to drive all the way back there tomorrow. Plus no one tells me when I made the appt that there would be a necessity to fill out pages of paperwork at all! Just to have my teeth cleaned.
They need to hire new front office staff! Customer service is horrible
Dr. Naggle & staff is absolutely amazing , loving, friendly group. My entire family love them dearly ....... Great Group
I then asked her if starting in Jan will they be accepting this new insurance that I will have? I give her the name, she said she can't tell me until the new year! So how can I even make another appt?!! Is this the Twilight zone!!?? I want this woman fired! I think she put me through this by her own error and it's just not right! Oh, I asked for a mngr, she told me there isn't any at that sight, only MARCELINE! SO if a mngr reads this, I expect to get a phone call! Darlene
Sat in the lobby for two hours. Staff horses around in office.
So we just left. Wasted $25 in gas +our TIME + THE FRUSTRATION! I have no choice but to travel to Marceline, Salsburg or Columbia for dental as my insurance plan is not accepted as in-network by anyone in Kirksville.
The front office staff is WORTHLESS!!!!! 1 secretary played with her hair , the other sat at her computer with sunglasses and waited 30 min to send the urgent referral to the dentist to get told they wouldn't see my 8 year old this has happened many times with the front desk. LAZY!!!
Day trip in NE Missouri today. It looks like it would rain, but the forecast doesn't call for any. FYI. Do NOT make a dental appt at the Salsbury, MO Family Health and Dental... The receptionist AMY will give you a stack of paperwork to fill out (even though I am an established patient, just at a sister office). Then instead of calling me back for my cleaning/exam, and telling me to finish or do the paperwork later, she makes me sit there and take 20 min to do it, not call me back for the appt, and THEN when I take up the paperwork she tells me.... Get ready for this...oh and we drove 1 1/2 hours for the appt... We will have to reschedule your appointment because the appts are 1 hour slots and it's 20 min into your time! It took me 20 min to fill out the PAPERWORK AMY, that YOU gave me when I got there on time! And the only thing that would have changed for me as an established patient was my meds and today's date!!!! So why give me paperwork for FULL medical history, insurance etc?? She gave me paperwork that asked FAMILY history, IF I have insurance, ALL the diseases known to man and YES or NO, do I have them. They already HAVE all of this!!!
So travel is necessary. I have a Marketplace plan and no one in our city of 18k will take it!
Family Dental Center Salisbury is a US Dentist based in Salisbury, Missouri. Family Dental Center Salisbury is located at 307 S Broadway, Salisbury, MO 65281, USA.
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